The “Trusted Friends” feature is one of the Account Recovery features and is highly suggested to use it. The “exclamation” icons will remind you to add more friends whenever there are less than two trusted friends connected to your account.
To add a trusted friend simply enter your friend’s email address (and optionally add the name) and tap “Send Request”. Once your friend accepts the request you’ll be mutually connected. This means that you’ll be able to Recover each other’s Regzen account.
Within the “Recovery Permissions” section you can control which permissions you want to grant to your trusted friends.
There are two recovery options to choose:
- In-app Recovery – If you’ve enabled biometrics and you want to reset your forgotten password, ask your friend to start an In-app recovery. You’ll receive a notification on your mobile device. Tap on it and start a recovery. You’ll be offered to create your new password. Once you’ve done this, you’ll get a new Security Code, and a new Security Kit will pop up. Please save it somewhere safe.
- Email Recovery – If you can’t access your Regzen account in any way, ask your friend to start an Email recovery. You’ll receive an email with a recovery link. Open the link and start a recovery. You’ll create a new password, get a new Security Code, and a new Security Kit will pop up. Please save it somewhere safe.
NOTE: Once a recovery is started, you must complete all the steps without leaving the app, otherwise you’ll have to start all over with a new recovery link from your trusted friend.